Wednesday, July 27, 2011

What would you do?

Yesterday as Mandi and I were sitting across from each other getting ready for spin class, a very peculiar thing happened. A woman, who had gotten there before us, essentially got kicked out of the class for "not following the rules". Here's the story...

The spin class at our gym fills up quick. In order to track how many people attend the class and to make sure you can save a spot, they hand out little blue cards with numbers on them. People will then take those cards and place them on a bike to essentially "save" that bike for class. The gym policy is that you MUST grab a card in order to participate in a class. One minor issue with this is that for new people, there is really no way of knowing. See, when you come into the gym, they simply scan your membership card and tell you to have a great workout. You must ask them for a card if you'll be attending a class. Now, back to the lady.

As I said, this lady was sitting in the front corner of the room when me and Mandi entered it and it was obvious that she had not just gotten there. The class was already close to capacity so Mandi and I were forced to sit across from each other. Mind you, we're always there at least 15 minutes before the class starts. Anyway, just as class was about to start, a different woman comes in carrying the numbered card "40". There are only 40 bikes available in the class. There was a problem, there wasn't an empty seat in the house. Just then, as the instructor was collecting the little blue numbered cards, he discovered that the woman in the front corner, the one who had been sitting there for at least 20 minutes, didn't have a card.

Then Ms. #40 who had come into the class with about 1 minute to spare walked over to the instructor (who was by corner gal at this time) to inform him that "this woman is in my seat". I couldn't believe it. Then, yet another surprise. The instructors kicked the woman out of the class because she didn't have a little blue card. Seriously?!?!? Was that the best solution they could come up with?

I was seriously shaken by what I had just seen. I couldn't believe Ms. #40 had the audacity to just stand there as the other woman got off the bike and left. Everything in me wanted to confront anybody and everybody in the situation. But to my regret, I didn't. I had that little voice saying "it's their club and they have rules, don't ruffle any feathers". I looked across to Mandi and signaled that I would give up my card and just go hit the treadmill instead, but I didn't and I kept my jerk butt on the seat. I didn't want Mandi to feel obligated to leave, or guilty, about me giving up my seat. I knew that it would not sit well with her because she knows how much I enjoy spin class. The bottom line though is that I did nothing, and I immediately regretted it. I could barely concentrate for the first handful of songs in class.

Anywho, hopefully I told the story in such a way that it made sense. I was hoping to get some feedback from you guys. What do you think you would have done in that situation? And don't worry about calling me out for not being a gentleman - I'll be right along side with you.

Comments (13)

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Tough one, Ronnie.

If the policy is to get a card, than being asked to leave was appropriate; UNLESS there is a policy that you must be there and on the bike NO LATER than X minutes before class starts otherwise they forfeit there bike?

My guess is that when people sign up at the club, the contract must say in order to participate in any instructor lead class one must do the following...........!

So in this case, perhaps both participants should have been asked to leave.

But having said that, I don't know what would have been the better solution? Kick them both out, ask if someone wanted to give up their seat, have the instructor give up his/her bike and coach from the sidelines?

Not knowing the club policy, that's all I have!
Ronnie,

In your case when your cardio workouts are so vital to your health please don't sacrifice yourself for anyone who is not following the rules. Also seeing that Mandi is pregnant someone should have politely moved so you could have sat together, afterall you never hand someone just the salt, cause you're separating a friendship, the pepper might feel left out. The moral of the story...People should mind their manners!

And I agree with Jodi, I would have asked them both to leave or gave up my bike and coached from the sidelines.
3 replies · active 714 weeks ago
I don't think the woman was intentionally being a rule-breaker, that's why I felt so bad!
It doesn't sound like she knew she was suppose to get a card. Somebody should have told her.
As for you, you have to make the decision for yourself. As for me I would have gotten off my bike and left with her letting them know why I was leaving.
I think it was really rude of the #40 lady. I would never have done that to someone just because I could because I had a number.
Eh, no need to have someone move so we could sit together...you have to adjust everything on the bike for yourself, so once you're on a bike, it's quite a lot of work to move and readjust, plus music is SO loud that you can't talk anyways. It's kind of nice to get to gaze at each other across the room anyways :)
We have the same problem at our gym...everyone wants the bikes and people get there 20 minutes to a half hour early. They said they have tried different ways to hand out the bikes, but the numbered ticket is the best. I have given up my bike (don't have CF and agree with previous poster that YOU should not give up your bike) and taken the treadmill once because of a similar situation. The person that lost their bike at least knows they have to get a stupid card, but agree that #40 should have let them take the bike...
1 reply · active 714 weeks ago
It's amazing how fast those classes fill up!!!
This has happened with a Zumba class at my gym. If there isn't much notification about the cards by the door to go to the spin class, you could ask the gym to make the notification better,ie a sign that says, "The 10:15 SPIN class fills up quickly, make sure you have your number" or if you happen to see someone come in without a card you could mention it then like, 'Oh, did you know you need to have a card to secure a bike?" Our YMCA, also has it noted on the monthly schedule that the class requires a card. I have been on both sides, I feel the frustration. As for you, I think you were okay in staying on your bike.... =) Keep on working out!
They should have the policy clearly posted at the entrance to the classroom, or at the very least the instructor should make a quick announcement a few minutes before class to let the newbies know the procedure. It's just good customer service. I'm sure this left a bad taste in the non-card holders mouth and I am sure she won't be back...at least not to the spin class.
Don't feel guilty about not giving up your seat. You were there in plenty of time and didn't break protocol. If YOU were the #40 card holder, then yes, you would be a big jerk! =)
The brat that was there at the last second was only able to get a card because the other woman didn't receive one. She should have graciously given her #40 to the new gal and the instructor should have explained the procedure.
They have the same policy at my gym. I have never seen it filled to capacity I have seen people try to come in once class has started and been denied, ticket or no ticket. Our gym does have it posted on the door, that was not always the case so I guess the problem did come up at some point. And its listed on the class schedule
I don't think there was a lack of chivalry for not giving up your bike to get other cardio. Although it would have been a "random act of kindness" the new lady would have missed part of her work-out to adjust the settings on your bike.

Even though #40 may have appeared rude, she had reserved her place in class. Sometimes folks don't always get to come in early due to a variety of factors. Unless the gym requires a person to be there x-number of minutes before, she was only apparently rude but did not break any policy. Placements are limited by the equipment available - whether that's spin, Body-pump, step, etc.

Hopefully, the new lady will not give up on the work-out but now understands she needs the card. :0)

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